Empatherapies Counselling and Consultancy is committed to the ongoing obligation to protecting private client information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 and the Australian Privacy Principles 2014, as well as the privacy provisions of all applicable legislation. This privacy policy covers all personal information we hold, including information that has been collected from clients through direct contact, over the phone and over the internet.

Personal information is collected for the primary purpose of providing our services, providing information to clients and marketing.  When we collecting personal information from individuals, all measures will be taken to ensure that it is done so in a fair manner. We will advise individuals of the purpose for which their personal information is collected and only use that information for this purpose. Sensitive information collected (as defined under the Act), will be stored and treated in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.  Disclosure of personal information will only be done with written client permission or in other circumstances in accordance with the Privacy Act and as required by law.

Individuals will be able to access their personal information upon request. However, the Empatherapies Counselling and Consultancy may occasionally be required to deny access to information in accordance with the exemptions contained in the Act and may be required to charge a minimal administration fee. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required. We will monitor and implement appropriate technical advances or management processes, to safeguard personal information, hence the privacy policy is subject to change in order to safeguard personal and sensitive information.

Privacy related inquiries or concerns can be directed to the Empatherapies Counselling and Consultancy website at www.empatherapies.com.au.